LEGALS

General Booking Conditions

The Website offers an online purchasing service, which is a 24-hour service that is simple, direct and has all the advantages of having a wide catalogue of updated rooms available from anywhere via an Internet connection.

Generalities

All prices are in Euros and in accordance with current regulations, all purchases made through the Website will be subject to Value Added Tax (VAT), and this amount is included in the price.

The Owner reserves the right to reject an order from any User with whom it has a dispute or with whom there have been problems in the payment of previous purchases.

User Obligations

Any User who makes a purchase through this Website declares that he or she is of legal age and, where applicable, has full capacity to use payment methods and that these have sufficient funds to cover all costs resulting from the purchase of products. The User also declares that he or she fully and unreservedly accepts all the conditions of this Legal Notice.

The User may establish one or more requests to purchase products or services offered through the Website.

Payment Methods and Security 

In compliance with Commission Delegated Regulation (EU) 2018/389 of 27 November 2017 supplementing Directive (EU) 2015/2366 of the European Parliament and of the Council of 25 November 2015 on payment services in the internal market, the User who makes an online payment transaction must do so using reinforced authentication. Depending on the chosen payment method and the economic value, with the exceptions provided for in the Directive, the User must provide a second identification factor before placing an order, such as a PIN code that the User will receive on his or her mobile phone and which he or she must enter to validate his or her purchase.

According to the PSD2 directive, reinforced authentication exists when at least two of the following elements are used for authentication:

  • Knowledge (something that only the User knows, for example, password, PIN code, access data, etc.)
  • Possession (something that only the User has, for example, a mobile phone that receives an SMS to verify the operation, email address, etc.)
  • Inherence (something that the User is, for example, the possibility of biometric verification, whether by fingerprint, facial recognition, etc.)

These elements are independent of each other. In other words, the breach of one does not compromise the reliability of the others, and the confidentiality of identification data is always protected.

Credit card.

– This payment method is immediate and completely secure. Under no circumstances will credit card details be revealed.

– Accepted cards are: Visa, 4B, American Express, Maestro and Master Card.

– Only secure credit cards will be accepted to avoid any possible risk or fraud. Secure cards have security codes associated with them and, upon completion of the payment, the payment is transferred to the bank’s payment gateway, where these codes must be entered. If you do not have a secure card for online payments, the bank must provide the necessary information and codes.

For any queries regarding payment methods, we would appreciate the user contacting the Customer Service department.

Right to withdrawal

In compliance with Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, the User is informed about the right of withdrawal.

4.1 When the User is a consumer and the contract is concluded without the simultaneous physical presence of the User and the Owner (distance selling), the User will enjoy the right of withdrawal described in this section, with the exceptions provided for in article 103.

4.2 Information to the consumer and user about the right of withdrawal.

  1. a) The User has the right to withdraw from this contract within a period of 14 calendar days without the need to give any reason.
  2. b) The withdrawal period will expire 14 calendar days after the date of the conclusion of the contract.
  3. c) To exercise the right of withdrawal, the User must notify us of his decision to withdraw from the contract through an unequivocal statement (for example: a letter sent by post or email). You may use the withdrawal form model below, although its use is not mandatory.
  4. d) To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.
  5. e) In the event of withdrawal by the User, the Owner will proceed to refund all payments received without undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract.

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FORM TEMPLATE:

– To the attention of the Owner: Romaher S.L.; C/ Padilla 4. 46001. Valencia; reservas@hotelvalenciadelamusica.com

– I hereby inform you that I am withdrawing from the contract for the provision of the following service: ____

– Ordered on / received on:

– Name of User:

– Address of User:

– Signature (only if this form is submitted in paper form):

– Date:

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4.3 The User may send the above form to the following addresses:

Postal address: C/ Padilla 4. 46001. Valencia

Email address: reservas@hotelvalenciadelamusica.com

4.4 According to Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of November 16, in its art. 103, the right of withdrawal will not be applicable to contracts that refer to (among others):

  1. l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.

In relation to this section, with the User’s order, he/she gives his/her prior express consent, with the knowledge and acceptance on his/her part of the exceptions listed here, and consequently in these cases, he/she loses his/her right of withdrawal.

Changes, cancellations and annulments

At the time of making the reservation, the User will be provided with the policy in this regard. As a general rule, any cancellation made one business day before the arrival time will not entail any cost or penalty for the User. If the cancellation is made within 24 hours prior to the arrival date, there will be a surcharge of 100% of the stay.

Availability

The Owner undertakes not to make available to Users a room that is not in stock, except in the case of a computer error or any other unforeseen situation. In the event that such an unfortunate incident were to occur, the Owner undertakes to inform the User and reach a satisfactory agreement with him/her.

Customer Service

The User will have access to a Customer Service department, for which he/she can use the contact form and receive a reply as soon as possible (or he/she can use the telephone number 963511284 during business hours).

Dispute resolution platform

Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 aims to achieve a high level of consumer protection and the proper functioning of the internal market, in particular its digital dimension, by providing a European online dispute resolution platform that facilitates the out-of-court resolution of disputes between consumers and online traders in an independent, impartial, transparent, effective and fair manner.

To this end, this Website provides the User with a link that allows access to the European Union’s online dispute resolution platform for any potential dispute that may arise in consumer matters: https://ec.europa.eu/consumers/odr/