Privacy Policy

The Owner undertakes to comply with the regulations on Personal Data Protection and to respect the privacy of Users. The aim is to offer the best service to the User and to do so it is necessary to process their personal data. The User may only include their own personal data, and in no case the data of another person from whom they do not have express consent, being the sole party responsible for doing so.

Data Controller

Romaher S.L.
NIF: B46141032
Address: C/ Padilla 4. 46001. Valencia
Telephone: 963511284

Purposes and legitimacy

Handling queries: Responding to queries from the User who contacts us through the Forms or communication tools available on the Website. The legitimate basis for processing is the User’s consent, in accordance with art. 6.1.a) of the GDPR.

Providing the service requested by the User: Processing registration as a user of the Website in order to provide the services offered. The legitimate basis for processing is the execution of a contract to which the User is a party, in accordance with art. 6.1.b) of the GDPR.

Booking: Management of the booking process for the room or rooms selected by the User. The legitimate basis for processing is the execution of a contract to which the User is a party, in accordance with art. 6.1.b) of the GDPR.

Browsing data: Data collected by own or third-party cookies that may be generated by this Website, after the User has been informed and accepts them. The legitimate basis for processing is the User’s consent, in accordance with art. 6.1.a) of the GDPR.

The data processed for this purpose are: those collected by the cookies generated on the Website, according to their purposes. For more information, you can consult our Cookie Policy or modify your choice of preferences in our cookie management tool.

The Owner will not be responsible for the processing of the information collected by the cookies of third-party advertising managers, nor will it have access to the data collected by them. The Owner informs that these third parties will process the data for their own purposes depending on each type of cookie and may in turn transfer the information to other service providers or process the data in combination with data collected on other websites by these or other publishers to provide the services that each of them entrusts to them.

Commercial communications: For the User who voluntarily accepts this option, they will be sent promotions, advertising, offers, news, invitations to events and any type of commercial information from the Owner. The legitimate basis for the processing is the User’s consent, in accordance with art. 6.1.a) of the GDPR.

In any case, the User may subsequently at any time oppose the receipt of commercial communications by sending an email to reservas@hotelvalenciadelamusica.com from the same account in which the communications are received.

Conservation period

The data will be kept as long as the relationship is maintained and its deletion is not requested and in any case in compliance with the legal limitation periods that apply to it.

Assignments

The personal data of Users collected through this Website will not be transferred to any third party without a legal basis that legitimises this processing.

The Owner uses external providers that use Cookies to carry out analytical studies on the use and generation of advertising that may be behavioural. The Owner does not have access to the data generated by these Cookies. The User may select which Cookies will be generated on this Website in advance, may subsequently manage their decisions and may consult the Cookie Policy at any time.

In relation to the management of the services, the Users’ data may be processed by companies that provide the Owner with various services, including, but not limited to, shipping, messaging, accounting, consulting, computer maintenance, or any other services for which, due to their status as Data Processor, it is essential or inevitable that they access or process these data. This processing will not be considered in any case a transfer of data.

Rights of interested parties

The User may exercise their rights of access, rectification, deletion, opposition, limitation of processing, data portability and not to be subject to automated individual decisions (including profiling), by sending a request with the subject “Data Protection” to the address: C/ Padilla 4. 46001. Valencia, or by email to reservas@hotelvalenciadelamusica.com, from the same account that you provided us, indicating in all cases, the contact details. If you consider that your rights have been violated, you can file a claim with the Spanish Data Protection Agency (www.aepd.es).

Free text fields

The free text fields that may appear in the forms on the Website are available to the User for the sole and exclusive purpose of collecting information to improve the quality of the Services.

The User shall not include, in those spaces that the Website may offer as “free text fields”, any personal data that may be classified as data for which a special level of protection is required, understood as such data, by way of example and not limitation, those relating to economic-financial situation, psychological profiles, ideology, religion, beliefs, union membership, health, racial origin and/or sexual life.

Non-mandatory fields

The Owner informs the User that the collection of some data is not mandatory, except in the fields where otherwise indicated by an (*). However, failure to complete such data may prevent the provision of all those Services linked to such data, releasing the Owner from all liability for the non-provision or incomplete provision of these Services.

Access and rectification of personal data

The User undertakes to provide true information regarding his/her personal data and to keep the data provided to the Owner always up to date. The User shall be responsible, in any case, for the veracity of the data provided, and the Owner reserves the right to exclude from the services any User who has provided false data, without prejudice to any other actions that may be taken under the law. The data provided by the User shall be presumed to be correct, and therefore, in the event of the User sending his/her data incorrectly, the Owner declines any liability in the event of incorrect execution or non-execution of the sending, as well as incorrect compliance with the necessary administrative procedures.

Confidentiality

Furthermore, any information of any kind exchanged between the parties, that which they agree is of such nature, or that which simply concerns the content of said information, will also be considered confidential. The viewing of data via the Internet will not imply direct access to it, unless the owner expressly consents on each occasion.